LIFETIME GUARANTEE
Arcus Jewelry Lifetime Guarantee
At Arcus, we take pride in the quality and craftsmanship of our jewelry. Our Lifetime Guarantee is a testament to our commitment to excellence, ensuring your cherished pieces are protected for a lifetime.
What Our Lifetime Guarantee Covers:
- Craftsmanship Defects: If your Arcus jewelry experiences defects in workmanship or materials, such as loose stones or broken clasps, we will repair or replace the piece.
- Material Defects: Issues like tarnishing due to defective metal or other material flaws are covered under this guarantee.
One-Time Replacement Policy:
- Single Replacement: Our Lifetime Guarantee allows for one-time replacement of your jewelry piece. After this replacement, the guarantee is considered fulfilled, and the new item will not be eligible for another replacement under the lifetime guarantee.
What Is Not Covered:
- Normal Wear and Tear: Everyday wear, scratches, or aging of materials.
- Accidental Damage: Damage caused by accidents, misuse, or improper care.
- Loss or Theft: Unfortunately, we cannot cover lost or stolen items.
- Unauthorized Repairs: Any repairs or alterations performed by non-Arcus authorized jewelers will void the guarantee.
How to Make a Claim:
- Proof of Purchase: Please retain your receipt or proof of purchase. It is required to process your claim.
- Inspection: Bring the defective item to any Arcus store, or contact our customer service for instructions on mailing it to us.
- Repair or Replacement: If the issue is covered, we will either repair the item or replace it with an identical or similar piece.
Maintaining Your Guarantee:
- Regular Inspections: We recommend bringing your jewelry to us annually for inspection and maintenance to ensure its longevity and continued coverage under the guarantee.
Contact Us:
For any questions or to start a claim, please contact our customer service team at [customer service email] or visit your nearest Arcus store.
Arcus Jewelry – Crafted for a Lifetime